Shipping policy
Get your order delivered anywhere in Kenya. Delivery options and costs are displayed at checkout.
Nairobi
- Standard Delivery – 24 Hours | Kes 350 | Up to 5kg
- Express Delivery – Same Day | Kes 500 | Up to 5kg
Nairobi Outskirts / Environs
|
Mombasa Road |
Syokimau, Mlolongo, Athi River, Kitengela |
|
Thika Road |
Ruiru, Juja, Thika, Sukari, Wendani |
|
Ngong Road |
Karen, Ngong, Kiserian, Rongai, Dagoretti |
|
Northern / Western Corridor |
Kitisuru, Ruaka, Kiambu town, Limuru |
|
Eastern Bypass |
Embakasi, Utawala |
- Standard Delivery – 48 Hours | Kes 550 | Up to 5kg
Outside Nairobi [Other Towns]
- Via Fargo/G4S Courier – 72 Hours | Kes 750 | Up to 5kg
- Tracking info sent via SMS/email
- For orders above 5kg, Fargo/G4S rates apply depending on location and weight
Note: Fargo/G4S delivers within a 10km radius of town. Outside this area, parcels must be collected from their office
Pickup In-Store
- Pick up from our Embakasi store; you’ll be notified when your order is ready
Free Delivery
- Free delivery on orders over KES 25,000.00 [up to 5 kg].
Expedited Shipping
- For bulk orders and custom deliveries, request faster delivery via our support team
Tips for Smooth Delivery
- Place orders before 2:00 PM
- Custom orders may take 5–10 working days
- Enter a clear and specific delivery address
Example:
Richard Roe
Lavington Villas, Apartment 12
Lenana Road, Kilimani, Nairobi
Phone: 07XXXXXXXX
Support
Phone / WhatsApp: 0704198685
Email: info@duodesk.co.ke